Company FAQ

Please take a look at the following information to see if your question is answered:

1. How do I order?

First click on the product you would like to order. Read the information. Select the quantity. Select add to cart. Complete all checkout information. You will then be asked for a credit card. Fill out our secure payment screen and complete. You will receive and email confirming your order.

 

2. Are my credit card details safe?

Absolutely, when you proceed with payment, your credit card details will be routed to a secure server and 128 bit encrypted. We do not store your credit card information.



3. Why do some of my items have duty/brokerage fees?

Some items are imported and shipped to you directly from the manufacturer. Unfortunately you have to pay the duty/brokerage when the item arrives from the United States.

 


4. What is my guarantee?

All our products come with a 100 % guarantee on workmanship and materials, and a 30 day right of return for your money back (not including shipping costs) or a replacement (unless previously arranged). A 20% re-stocking fee may apply

 

5. How do I return my products?

If our product should happen to show any sign of defect in materials or workmanship within the specified warranty period, please contact email us for a Return Authorization. We will repair or replace your product under the warranty period free of charge. Please enquire as shipping or transport charges may or may not be included. We will give you details about returning the bean bag with the authorization.

 

6.  How long does it take to receive my memorial products.

We strive for less than 2 weeks but some can take 3-4 weeks if there is some customization.

 

7.  Is the Online Pet Memorial Free?

Yes the online pet memorial is a free web paged designed by you as a tribute to the life and memory of a cherished pet that has passed away.  We have discovered that an online memorial is a wonderful way to help the grieving process, creates a lasting remembrance and your friends can review at any time.